Refund & Cancellation Policy
Standard Payment Gateway & Student Protection Guidelines
1. Overview
At CourseCanvas, we strive to deliver the highest quality education through top faculty, high-yield mock tests, and cutting-edge technology. We understand that circumstances may arise where you need to request a refund or cancellation.
This policy defines our refund window, eligibility criteria, process for submission, and payment refund turnaround times.
2. Refund Eligibility & Timeframes
- Full-length long term coaching batches requested within 7 calendar days of purchase.
- Less than 10% of total video lectures viewed.
- Zero test series papers or CBT mock attempts taken.
- Accidental duplicate payments charged for the same course.
- Standalone Test Series & CBT Mock Test packages once any test is started.
- Downloadable digital PDF notes, study materials, and e-books.
- Short-term crash courses or weekend workshops.
- Requests made after 7 calendar days of enrollment.
3. Processing Method & Timelines
Once your refund request is approved by our academic verification team:
- Original Payment Method: Refunds are credited directly back to the original source (UPI, Credit/Debit Card, Net Banking, or Google Play balance).
- Bank Processing Period: Funds typically reflect in your account within 5 to 7 business days depending on your issuing bank.
- GST / Gateway Charges: Gateway convenience fees or statutory non-recoverable tax levies (if applicable) may be deducted as per banking rules.
How to Submit a Refund Request
To request a cancellation or refund, email us at support@cognoflux.com with the following details:
1. Registered Student Email & Mobile Number
2. Payment Transaction ID / Order Receipt (from Razorpay or Play Store)
3. Name of the Enrolled Course / Batch
4. Brief Reason for Cancellation
Our finance team will acknowledge your request within 24 hours.