Privacy Policy
Google Play Store & Global Data Protection Compliance
1. Introduction & Overview
Welcome to CourseCanvas (“we”, “our”, or “us”), operated by CourseCanvas Technologies Pvt. Ltd.. This Privacy Policy governs your use of our mobile applications available on the Google Play Store, our web portal at https://app.cognoflux.com, and related digital educational services.
We are committed to protecting the privacy, confidentiality, and security of our students, educators, and visitors. This document details how we collect, process, store, and safeguard your personal information.
2. Information We Collect
A. Personal Identification Data
When registering or purchasing a batch, we collect your name, email address, mobile phone number, academic grade/target examination, and optional profile picture.
B. Device & Diagnostic Information
Device manufacturer, model, operating system version, unique device identifier (UUID), IP address, app version, network type, and crash log analytics to ensure smooth video playback and prevent unauthorized screen capturing.
C. Learning & Performance Activity
Lecture watch duration, timestamp logs, mock test answers, scorecards, doubt forum submissions, quiz responses, and leaderboard statistics.
D. Payment & Billing Information
Payments are processed securely via RBI/PCI-DSS compliant payment gateways (such as Razorpay or Google Play In-App Billing). We do not store credit card numbers, CVVs, or bank passwords on our servers.
3. Purpose of Data Processing
- Providing access to live streaming classes, recorded lectures, notes, and test series.
- Authenticating student identity and verifying one-device active session limits to prevent account piracy.
- Sending critical transactional alerts, class timetable updates, OTP authentications, and test reminders.
- Generating AI-driven personalized performance reports and weak-area recommendations.
- Complying with legal, tax, and statutory educational requirements.
4. Third-Party Service Providers
We partner with trusted enterprise service providers under strict data processing agreements:
5. Child & Student Safety Policy
Our platform is designed for students. When learners under the age of 18 enroll in courses, parental or guardian consent is implied during registration. We do not display third-party advertisements or sell student learning data to marketing brokers under any circumstances.
6. Your Rights & Data Deletion
You hold complete control over your personal data. You may request access, modification, export, or permanent deletion of your account at any time. For self-service data erasure under Google Play requirements, visit our dedicated Delete Account & Data portal.
Grievance Officer & Legal Contact
If you have questions or complaints regarding this Privacy Policy or data processing practices, please reach out to:
Grievance Officer: Compliance Officer
Email: legal@cognoflux.com
Address: 124 Tech Park, Silicon Corridor, Bengaluru, Karnataka 560100, India
